MNC Bank call center is one of the fastest solutions to get services for complaints that you want to convey. Not only as a container for complaints or complaints, call centers are also a solution for those of you who want to make transactions or wonder about their products and services.
Who is not familiar with one of these popular banking institutions? It has been widely discussed on TV to make us more familiar with the existence of MNC Bank. In fact, many attractive offers are given to increase the number of loyal customers of banks or other useful MNC companies.
Although we always want to give your best, it is very difficult if we can satisfy and make everyone happy. Moreover, everyone has their own views regarding banking products and services, including for MNC Bank. Although many customers are satisfied, there must be some who feel less satisfied.
This is only natural because precisely with these complaints and complaints, MNC Bank can improve itself to become a better banking institution. That is why there is also an MNC call center as a forum for complaints and complaints that want to be given by customers and the public.
How to Contact a Call Center
Before going any further about this call center, of course you must know how to contact the call center appropriately. Because the number owned by the call center is different from the number for a regular phone or mobile phone. Therefore, you must know the difference and be able to contact the call center.
For those of you who want to contact mnc call center, you can dial 1500 188. You can call this number with a landline or a regular mobile phone with various carriers, depending on which type of phone you have and make a complaint can be submitted comfortably.
Just like call centers in general, you will be connected first with an answering machine that will later provide several choices of transaction menus or services available. Each menu is represented with a number that you can then squeeze depending on your needs and intentions to contact the call center.
After pressing one of these numbers, then you will be connected with the MNC call center officer in accordance with the desired transaction or service. That’s where you can submit a complaint, ask or make the required transaction so there is no need to go to the MNC office, either the center or the branch.
Services Available to Solve Various Problems
Before you contact the call center and spend a lot of credit because you don’t know what to do, it is certainly important to know the services available. It is possible that the service you are referring to is not available in the call center service so that it can use other ways to submit a complaint.
MNC call centers provide various services to overcome problems, answer questions or make transactions that are desired by customers and the public. These services are general information of MNC products, basic credit interest rates, balance information, information on the last five transactions, and transactions between MNC bank accounts.
In addition, there are still other services that you can enjoy when contacting the call center, namely credit card transaction information, MNC Bank Mobile Banking registration to talk to officers related to other needs about banking. All these services you can enjoy just by contacting the call center.
MNC call center will provide convenience in carrying out some of the transactions that have been mentioned. Not only that, you will also get clear and complete information about MNC Bank because call center officers are professional and experienced officers in this regard.
Documents Required when Submitting a Complaint
Before submitting a complaint, you also need to prepare some documents needed so that the complaint can be processed immediately. As is known, that not only you submit a complaint, but also there are some customers and the public that we give complaints so that everything must be recorded properly.
For that, it is better if you prepare the document first before contacting the MNC call center. The first document you have to prepare is a personal identity card, can be an ID card or passport. Make sure that the identity you prepare is still valid so that later it can be used.
In addition, you also have to prepare a document in the form of a chronology of the problems that occur. Some events may only require a chronology that is delivered directly so that solutions can be obtained immediately. However, in certain cases it takes chronologically written problems because it requires follow-up to resolve the complaint or problem.
Finally, the documents that you must prepare are supporting, but still must be prepared in anticipation if it is needed later you do not need to be confused. The supporting data or documents include a refutation form that you can access through the official website, proof of transaction and others.
Other Ways to File a Complaint
Submitting complaints through MNC call centers is indeed the fastest and easiest way to get a solution directly. However, some people may be less comfortable with the services provided or problems that occur are not in the services available in the call center.
That’s why MNC Bank also provides another alternative for those of you who want to submit a complaint. There are two other ways that you can try, namely sending messages via e-mail or going directly to the MNC Bank office. You can choose which way is the most convenient and appropriate.
If you have a lot of work or activity, sending messages via email is the most appropriate way because this method can be done anytime and anywhere. You just have to write the complaint you want to submit, then send the letter to the email address customer_care@mncbank.co.id.
However, if you need a reply or settlement directly, then visiting the MNC Bank office is the best choice. Nowadays, it is easy to find MNC Bank branch offices in various cities so you don’t need to go all the way to the head office that may be far from your location.
Various Obstacles That May Occur
In addition to being fast and easy, of course MNC call centers also have some obstacles that may occur when you contact it. One of the obstacles that are often experienced by customers and the public experienced is not being able to connect with call center officers or even error answering machines.
Problems like this are common, especially if the caller traffic is increasing sharply then the call center officer will be busy with various phones to answer. Usually, this happens if there are technical problems in many branches or problems of other banking institutions.
The easiest way to avoid this problem is to contact the call center at the right time. Avoid contacting him during peak hours, such as working hours because of course the caller will be more. There is no need to worry about its operating hours because this call center is available within 24 hours.
For those of you who want to submit complaints and complaints or seek information related to products and services from MNC Bank, you can contact the call center number above. Mnc’s answering machine and call center officers are ready to help solve problems and answer your various questions.