Customers need to get acquainted with the call center “Permata” further : Aplikasi
Customers need to get acquainted with the call center “Permata” further : Aplikasi

Customers need to get acquainted with the call center “Permata” further : Aplikasi

Customers need to get acquainted with the call center “Permata” further

Permata call center should be very useful when used by customers. This is because regulation in the banking world is not as simple as imagined. When a person has not been struggling in the banking world for a long time, confusion should be felt in various aspects. This is not a good solution if the confusion is thought out on its own.

After all, confusion in thoughts about yourself will not solve the problem. Even searching the internet also doesn’t give a complete answer. Under these conditions, the best way to do is to contact the call center. If you contact the call center, you will definitely receive a detailed answer.

But now most customers do not know at any time the right time to contact the call center. Don’t just reach out to the gem call center  when  you’re having trouble. There are several CS banking services provided, so you can contact them when you need these services.

Various services available in its call center

Customer complaint service is the first function when calling a permat. This is the most common type of service in the call center. Most people even think that this is the only advantage of the existence of PermataTel. Complaints that can be discussed independently are diverse. The first complaint is related to lack of funds.

If you believe that any funds have disappeared from your balance, please contact permata call center for further purposes. PermataTel can also be contacted if you have any questions related to various services provided by Permata. Asking by phone, the time of arrival at the bank could be reduced.

You can also contact this call center if you have various problems with the ATM card, such as missing or swallowing. In case of such problems, CS will temporarily block your ATM card, reducing the possibility of using the card by irresponsible people.

Permata call center can also be used when you want to learn general information from banking. The first information that has a high search capability relates to the balance. Simply by answering a few questions, the balance from your account will be mentioned. In addition to the balance, the amount of the last transaction will be mentioned.

Some information about the product can also be obtained if you contact it. The gems themselves actually have many marketable services. These product services, for example, such as savings and credit cards. In addition, there are also not very common product services, such as current accounts, loans, deposits.

If you are in a new city and are not yet familiar with the city, contacting the gemstone call center is also necessary. Turning to him, you can find out the nearest department of permat, which will facilitate the solution of problems. CS will also respond when you ask about the latest exchange rates.

The call center also serves transactions

In addition to providing all sorts of information, call centers can also serve various kinds of transactions. One of the most common transactions that can be made through PermataTel is transfer. The transfer itself is carried out not only to the first colleagues-banks. The transfer can also be made to another bank.

In fact, the gemstone call center  also provides a transfer function to digital wallets such as OVO and DANA. Some bills and purchases can also be paid through the call center. One of the most common payments through PermataTel are credit card payments. In this case, there are two data that need to be prepared.

The first data is the account data, and the second is credit card data. The account details are used as the party that will pay, while the credit card details are used as the invoice for payment. Some fees can also be paid through this call center. The installments themselves are similar to FIF and ACC.

Actually, other types of financial installments can be paid. But make sure that finance is the official finance in Indonesia. Unless it is official, PermataTel may not provide direct payment features to finances. For this type of finance, the CS will offer operations in the form of regular transfers.

Some bills can actually be paid through PermataTel. The bills themselves are very diverse, such as PAM to Telkom. In fact, bills from education costs to electricity can be made through a call center. When paying bills, make sure that the requested data is answered correctly. If this is wrong, it may be that the payment is even the wrong destination.

It makes the money you spend without even paying the bill. Finally, the existence of a call center will also help with the purchase of several things. One of the most likely are electronic pulses. However, make sure that the number you entered is correct. In addition, Permata Tel will also help with currency purchases.

How to contact the call center “Permata”

Contacting the call center itself is not difficult. Everyone can definitely contact him himself. To contact PermataTel, there are different numbers when you are at home and abroad. This is because there are different costs that need to be incurred. If you are abroad, the tariff used is interlocal.

If you apply domestically, there are three options depending on the type of service you have. The three types of choices include PermataTel, priority banking, and pre-ffered banking. PermataTel is the most common type because it can be used by anyone. However, priority and election banking operations are reserved for only a few elected people.

Priority banking is only for customers who have met the criteria and belong to the category of priorities. As for the previous banking, only customers with premium services can contact it. If you want to contact the Permata Tel call center, you can call 1500-111.  To receive priority banking service, you can call 1500-100.

As for banking services, you can call 1500-110. The number is certainly different when communication should be carried out abroad. But the division is still the same. After contacting abroad, you also need to know whether to use PermataTel, Priority Banking or Preffered Banking.

For gemTel, the overseas number is +6221-1500-111. For priority banking itself, the foreign number is +621-1500-100. Finally, the previous bank number abroad is +6221-1500-110. All these numbers can be called freely for 24 hours. With it, the problem in the early hours of the morning can also be solved.

Communication is carried out not only by phone

You can contact the gems call center not  only by phone. There is an alternative way if you do not have an electronic loan available. The first way that can be done is through email.

Permata Bank itself has an official e-mail service at care@permatabank.co.id. By contacting it, you will receive an answer for free. However, the waiting time for email communication is obviously slower than directly using your phone.

If you want to be simpler, you can also contact him through social media. The official social networks of Permata Bank can be found on Twitter with @PermataCare account. On Twitter, you can contact your account either via direct message (DM) or by pointing out questions to your account.

Do no harm if you do not use call center tools when faced with obstacles in the banking world. This will obviously be an unpleasant experience, given that going to the call center on your own is not really a difficult task. Therefore, be sure to save the call center contacts  on your phone.

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