3 Ways to Contact the Tokopedia Call Center for Consultation
3 ways to contact the Tokopedia call center in this digital age should be known when you become a Market Place user. The call center is simply defined as a service from Tokopedia to customers when they need information, submit complaints or ask for help when they have problems. This service in the digital business is very important to foster good customer relationships.
Call Centers are emblazoned with representations of the business itself that consumers face directly. This service is one of the important points to provide a sense of comfort to customers. Not only good feedback and communication, the media used in call center services demonstrate the professionalism of the company when providing the best service to consumers.
Tokopedia is among the largest markets in Indonesia, and is included in the category of unicorns still developing themselves today. Of course, this large market tries to provide the best possible service to customers, to both sellers and buyers. If you need information or submit complaints, 3 ways to contact the Tokopedia call center.
How to Contact Tokopedia Call Center That Can Be Done
Below are the methods that can be used to contact the trialable Tokopedia call center.
- Using Call Center
If you need a quick response, you can choose the best of 3 ways to contact the Tokopedia call center by contacting directly at 02153691015 or 02180647333. However, when using this method, the customer needs a supplier balance to do so. if you do not want to spend more money, we recommend using this medium when you are in an important/precarious situation.
- Using Email
If you are used to using email at work, you can do so through this device. The advantage of this method is that you can submit complaints either officially or not. This way it is easy to include the necessary documents to amplify your protest or request for information.
The email address of the message to communicate with customer service is firstname.lastname@example.org. Another advantage of this media is that the confidentiality of information when complaints are lodged or communicated can be better maintained.
Bringing customer service through social media
when the problem is not too important, one of the 3 ways to contact the Tokopedia call center, we recommend choosing another media that is not worth money. Among them are through social media, Instagram, Facebook, and Twitter. Communication services through this social media, can be used within a full 24 hours. Another convenience for those who are used to using social media is that the process is simpler.
When you use Twitter, the accounts you can contact are @tokopedia or @tokopediacare. In the meantime, if you contact using Tokopedia Facebook, please open the Fanspage @tokopedia with http://facebook.com/tokopedia url address. when using Instagram, please follow @tokopedia account.
Communication with the service with social media can be delivered in various ways. First, by delivering in the comments column or directly using a private message. For general information we recommend using the comments field.
However, when discussing personal issues or delivering fraud or those that require your personal data, we recommend using messages directly. It’s safer as well as keeping you in trouble than anyone else.
When communicating with social media, it doesn’t cost money. You only need the data to operate the access and use of social media. But the shortcomings of this media, the response is relatively slow compared to telephone services. Because most customers usually use this media to communicate with Tokopedia.
Even when on social media this is very much and piled up, there is the possibility of not being read by customer service. Therefore, this media is recommended to be used to communicate or convey about things that are less important. when entering the site or application, you can focus on buying or opening stables.
Even if you don’t use this social media as oneof the 3 3-way options to contact the Tokopedia call center, we recommend that you keep following it. Because Tokopedia conveys several of the latest information through their social media. Whether it’s policies, promotions, or other important information.
Communication with Tokopedia Call Center Using an Application
Below are some ways that can be used to communicate with the Tokopedia call center using the application.
- Help Center
Another option of 3 ways to contact the Tokopedia call center using the application on the “help center” panel. If you use the application or site, select the contact panel with us. then some points will be displayed that will lead, please direct to the needs. Then, please deliver the information you want to solve.
- Kura tokopedia
You can communicate with customer service through the Tokopedia Care feature. Tokopedia Care has a variety of information about this market place that is required of customers and sellers. In addition to the information, Tokopedia Care also provides articles as tutorial information and important tips to users.
You can access it by opening an account first. Then select the settings panel – select Tokopedia Care. On this page, please type keywords about the problem in the search bar. To be more accurate the information you get on the topic of the problem.
After that, type the keywords of the problem you are facing. After this process a guide will be displayed to solve the problem. when the problem has no longer been felt customer service in the Help Center feature.
- Invoice tat-Tranżazzjoni
Another method in this application may also be through the invoice of the transaction you are making. please open the list of transactions on the account – click purchases. Select the transaction you are experiencing problems with. Then message details will be displayed, select the panel.
- Live Chat
You can communicate through the live chat service that has been provided as a consultation room with the Tokopedia team. However, currently the live chat service is limited only to sellers who have memberships in gold and Platinum. To take advantage of this service, please open the Toped Bot widget.
After that, you can open an account, navigate the settings – navigate to the Tokopedia care – pop up chat displayed – select it on the chat panel now – Then you can write what you want to consult. But before replying, usually the Tokopedia system sends a chatbot.
- Through the Resolution Centre
With this service, you can consultdirectly with Tokopedia. Then deliver the best solution for every buyer or seller. To do this please open an account – this is a list of transactions – this is buying – Select the transaction that encountered a problem – please select the complaints board.
After that a pop up complaint order will be displayed please click on it. then Point to the problem and deliver it clearly. The reporter did not respond or find the best solution for 3 days, please use the ask for help feature. Here you will be directly welcomed by the administrator of the resolution center who will help solve the problem.
Ethics Used to Contact Call Centers
In 3 ways to contact the Tokopedia call center in addition to technical methods, you need to pay attention to the process. It still leads politely, even if the buyer is king. Open communication with a polite greeting, then deliver it succinctly, clearly, and not verbosely. Make sure the information you convey is true and not far away.
If necessary, include supporting evidence when lodging a complaint to make it easier for them to respond. You need to wait patiently for an answer, because there are many customers who may experience the same problem as you. In this way he will have responded well.
In addition, before submitting complaints, you ask questions, and so on, make sure you tried to understand the rules on transactions on Tokopedia. Don’t let you ask questions in 3 ways to contact the Tokopedia call center from problems that have been clearly conveyed to the information center.