What youmay be asked for through AirAsia Online Call Center
Since August 2020, Air Asia has made AirAsia’s call center easier through its online chat service. Now if you want to contact the airline, you can no longer use the call center number that used to work but through live chat.
The live chat service offered by Air Asia is named AVA, which stands for AirAsia Virtual Allstar. In which AVA is a live chat system controlled by artificial intelligence (AI) to be able to serve customers accurately and practically, and can be accessed at any time.
AVA is actually a virtual assistant for Air Asia, whose mission is to serve all questions, even complaints from customers automatically and online. The service itself can be accessed through AirAsia’s official website address, via Facebook Messenger or the WhatsApp app.
In this service, you will not have direct contact with employees such as using an AirAsia switchboard that is connected to a computer or called a chatbot. The content of the conversation was automatically sent to you. Here are some of the things you can get through this live chat service.
Collect bookings and change flights
One of the things you can do with AVA’s live chat service is to book flights. If you have ever ordered in person or by phone, today you can only order through this completely online service, which will later be sent via email address.
The way to book tickets is very easy. The first step is to tap on the icon that says “book a flight” to book your flight. Then, find this button on the main menu of the official Air Asia website. After you hit the order button, you will be given a few questions.
AVA as a virtual assistant from the airline will ask you some questions regarding the flight of the aircraft you ordered. In the process, you need to answer all the questions from the chatbot and follow the next steps. This process is almost identical to the ordering process when using a manual AirAsia call center.
Once you’ve answered these questions, AVA will guide you to the next page containing the add-ons. This includes adding luggage, choosing an airplane seat, and ordering a variety of foods and drinks. After that, fill in your name in the field provided, then make a payment.
The process of booking online without going through the AirAsia call center manually has been completed. And now, you just have to wait for the ticket to be sent to your email address. In the period before your flight, you can also check the flight status of your aircraft and make changes to the bookings made.
Check Air Asia Ads with this Service
Not only to make it easier to book flights and make various changes, this AVA online service system can also be used to obtain information related to various promotions offered by Air Asia. Of course you want to know it, right? This method is easy to implement.
In this AirAsia live chat system, you can simply enter the words “promotional fare” or “promotion” in the chat room with AVA. You will then get a response from the Air Asia chatbot. The answer that will be received is not a list of airline promotions offered but in the form of tips.
As a virtual assistant, AVA live chat will provide support by providing tips on how to find ads on the official website ofthis airline Ai r Asia. AVA will guide you to click on the section that says “Advertising Radar” to find out the different promotions offered by Air Asia and other airlines.
One of the promotions offered by Air Asia is to provide benefits to its customers participating in Air Asia BIG and paying with Air Asia BIGPay. There are a number of other discounts or benefits that you can enjoy. You just need to try the information from AVA.
Don’t worry about refunds, as AVA can help you
In the process of handling air travel, of course, you sometimes encounter various obstacles and problems during the booking process. For example, you can cancel a flight schedule that was booked at any time for certain reasons, or a rescheduled trip, or even the process of accidentally booking a double flight.
You may also get an error during checkout, for example, you maden payments twice on the same ticket. Of course, this will be very detrimental if you do not refund or refund that you have provided to Air Asia airline.
However, take it slow. Because, through the AirAsia call center system that has been changed to completely online and automated, you can take care of it quickly and easily. You just need to take advantage of the live chat service, namely AVA as your virtual assistant and replace the switchboard.
As usual, you open a chat room with AVA. In the main menu, you can select the “refund” section, and then proceed to the next process, namely “request a refund”. Then you can choose the type of profit you need, for example because the payout is double.
After this process, you must provide a PNR code that you can find in your flight plan. Then, follow the next steps and prepare for the attachment requirement of some important documents. Even without a manual AirAsia call center , all your work can be optimally handled by Air Asia.
Share your complaint via live chat
Of course, every service provided, there are parties who feel that they are not optimal. Therefore, every company certainly always opens the door for customers to submit their complaints as a form of criticism and correction for future improvements. As a result, Air Asia also provides an opportunity to submit complaints through this live chat service.
Even without going through the AirAsia call center, customers can flexibly submit a variety of complaints and comments to AirAsia. The stage of submitting a complaint is not too complicated. As always, you can chat directly with AVA and talk about your complaints.
The submission of this complaint is quite different. You will be provided with a special affiliate address to address your complaint or complaint. Previously, you had to type “feedback” or “feedback” in the chat room with AVA, then also had to type “complaint”.
Then, follow the next steps, and if you’ve received a special feedback link, the customer can immediately fill out and communicate what the customer complaint is. When you’re done, click send and wait for the airline to email you a reply. Isn’t it easy enough to make a complaint online?
As a reliable airline, Air Asia strives to provide the best unlimited service to its customers. For this reason, this live chat service is here to make it easier for you to interact with the airline. Even if you don’t have an AirAsia call center anymore, you’ll still feel the maximum convenience.